Frequently Asked Questions
Everything you need to know about ordering, delivery, and how our custom digital kits work.
Altivio Digital kits are tailor-made online digital marketing tools designed to accelerate your business growth, without relying on cookie-cutter templates.
Each kit is custom-built around your niche, goals, and brand voice.
Depending on the product, your kit may include writing prompts, content frameworks, marketing templates, SEO guides, or full strategic blueprints.
Once your payment is complete, you’ll be redirected to a short intake form.
After you submit it, we begin building your kit from scratch. Most are delivered via email within 3–7 business days, depending on the product.
If your kit requires more time due to its complexity, we will inform you of the expected delivery window upfront.
Yes — we include minor revisions to ensure your kit aligns with your original goals and intake responses.
Extensive edits, new requests, or strategy shifts may require a custom quote or additional fee.
Just ask — we specialize in custom solutions.
If you don’t see a tool or kit that fits your needs, reach out or submit a custom request, and we’ll let you know if it’s something we can build for you.
Absolutely. All of our digital tools and kits are tailor-made, and we welcome requests for custom solutions for specific niches, industries, or use cases.
If you don’t see what you need, contact us or submit a custom kit request — we’ll review your needs and let you know the best next step.
Each product includes a clear description of what’s included and who it’s built for.
If you’re unsure, contact us and we’ll help you choose the best fit — or build one from scratch.
Yes — after delivery, your kit will be sent via email as downloadable PDFs, Docs, or templates.
All files are provided in standard formats that are easy to open, use, and customize on your device.
Yes. Every kit is crafted from the ground up — no recycled templates, shortcuts, or generic copy.
We build your tools based on the niche, audience, and goals you share in your intake form, ensuring they align with your brand and strategy.
We offer basic email support for any questions related to your delivered kit.
If you require more in-depth guidance, strategic assistance, or revisions beyond the scope of the original order,
optional support services may be available. Start by contacting us first.
We accept all major credit and debit cards through Stripe’s secure, encrypted checkout system.
You’ll receive a confirmation email after payment and be redirected to the intake form after the payment is complete.
Because each product is custom-created based on your specific needs and business, all sales are final and non-refundable.
We recommend reviewing each product description carefully before purchase and reaching out if you have any questions.
Our kits are built with strategy, SEO, and marketing best practices.
Your results will depend on how you apply them. We don’t guarantee outcomes, but we do deliver tools designed to give you every advantage.