FAQ2025-06-28T13:49:49-04:00

Frequently Asked Questions

Everything you need to know about ordering, delivery, and how our custom digital kits work.

What are these Altivio Digital custom kits exactly?2025-06-28T13:41:05-04:00

Altivio Digital kits are tailor-made online digital marketing tools designed to accelerate your business growth, without relying on cookie-cutter templates.
Each kit is custom-built around your niche, goals, and brand voice.
Depending on the product, your kit may include writing prompts, content frameworks, marketing templates, SEO guides, or full strategic blueprints.

How do I receive my custom kit after purchase?2025-06-28T13:50:57-04:00

Once your payment is complete, you’ll be redirected to a short intake form.
After you submit it, we begin building your kit from scratch. Most are delivered via email within 3–7 business days, depending on the product.
If your kit requires more time due to its complexity, we will inform you of the expected delivery window upfront.

 

Can I request changes after receiving my kit?2025-06-28T13:41:12-04:00

Yes — we include minor revisions to ensure your kit aligns with your original goals and intake responses.
Extensive edits, new requests, or strategy shifts may require a custom quote or additional fee.

What if I need something that I don’t see?2025-06-28T13:36:01-04:00

Just ask — we specialize in custom solutions.
If you don’t see a tool or kit that fits your needs, reach out or submit a custom request, and we’ll let you know if it’s something we can build for you.

Can I choose a niche or tool that’s not listed on your site?2025-06-28T13:51:39-04:00

Absolutely. All of our digital tools and kits are tailor-made, and we welcome requests for custom solutions for specific niches, industries, or use cases.
If you don’t see what you need, contact us or submit a custom kit request — we’ll review your needs and let you know the best next step.

How do I know which kit is right for me?2025-06-28T13:36:59-04:00

Each product includes a clear description of what’s included and who it’s built for.
If you’re unsure, contact us and we’ll help you choose the best fit — or build one from scratch.

Do I need to download anything?2025-06-28T13:41:27-04:00

Yes — after delivery, your kit will be sent via email as downloadable PDFs, Docs, or templates.
All files are provided in standard formats that are easy to open, use, and customize on your device.

Are your kits really made from scratch?2025-06-28T13:52:11-04:00

Yes. Every kit is crafted from the ground up — no recycled templates, shortcuts, or generic copy.
We build your tools based on the niche, audience, and goals you share in your intake form, ensuring they align with your brand and strategy.

What if I have questions after delivery?2025-06-28T13:52:53-04:00

We offer basic email support for any questions related to your delivered kit.
If you require more in-depth guidance, strategic assistance, or revisions beyond the scope of the original order,
optional support services may be available. Start by contacting us first.

What payment methods do you accept?2025-06-28T13:41:41-04:00

We accept all major credit and debit cards through Stripe’s secure, encrypted checkout system.
You’ll receive a confirmation email after payment and be redirected to the intake form after the payment is complete.

Do you offer refunds?2025-06-28T13:53:39-04:00

Because each product is custom-created based on your specific needs and business, all sales are final and non-refundable.
We recommend reviewing each product description carefully before purchase and reaching out if you have any questions.

Do your kits guarantee results?2025-06-28T13:37:34-04:00

Our kits are built with strategy, SEO, and marketing best practices.
Your results will depend on how you apply them. We don’t guarantee outcomes, but we do deliver tools designed to give you every advantage.

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